F & I Showroom

F&I products satisfaction was 46 points higher when a dealer offered them a pre-paid maintenance contract vs. when they do not.

Three-year plans are most popular, at 64 percent of plans sold by dealers through F&I.

Other fact to note:

  • 81.2 percent of the dealers in the survey sell the plans in service as well as F&I.
  • 63 percent of all plans sold are in F&I.
  • 37 percent of all plans are sold in the service lane.
  • Almost 95 percent of all plan holders purchase additional services beyond those included in the plan.
  • Plan holders visit their service department three times as much as do customers not owning such a plan.
  • The average service up-sell to plan holders is $102 per RO.
F&I Showroom news, stats, pre paid maintenance programs
F & I Showroom

March 2013F&I Showroom